About Us

Established in 2000, Hotel Supplies Online was created to offer online shoppers a user-friendly site where they can find all the hotel supply products and guest supplies they need at everyday low prices. We wanted to give our customers a place where they would always find friendly service and have the ability to shop through a comprehensive line of products all in one place.

Our name may be Hotel Supplies Online but that does not mean that we exclusively serve the hotel industry. In fact, our customers include nursing homes, spas, gyms, church facilities, military installations, hospitals, schools and universities, and government offices, to name a few.

To date, we have proudly served three national television shows with our hotel supply products, as well as two radio stations, and various police stations, fire departments, and forest services. We have even served a variety of celebrity clients!

The project closest to our hearts, however, is the inclusion of our hotel supplies in kit bag operations that are sent to soldiers all over the world fighting for our freedom. We try to keep our prices as low as we can so that there is always something affordable for all of these worthy projects.

We even proudly serve individual consumers who want amazing and affordable hotel supply products for their home.

What you can expect from our site…

Products/Pricing:

• Hotel Supplies Online is an online catalog; we do not offer a print catalog.
• If you would like to inquire about receiving samples of our hotel supplies, please contact us!
• Our hotel supplies catalog is in user-friendly indexes and all pricing and information is easily accessible once you choose your product category and sub-category. If pictures are available, they will be alongside the product or marked by a nearby link.
• We maintain a “What's New” blog to inform customers about holiday closings of our office and also to announce new products.

Ordering:

• All orders are done through our secure site using the VeriSign eight layer technology.
• The ability to order hotel supply products via credit card is available through our website 24 hours a day/7 days a week.
• We accept all major credit cards like VISA, AMEX, Discover and MasterCard. If you would like to use a pre-paid check instead of a credit card, please fill out a Hotel Supplies Online fax order sheet or email us about the potential order. We will respond with an invoice summary and instructions for submitting your check. Orders will be placed and shipped as soon as we receive the check.
• You may ship to any address, but the billing information must be the exact information associated with your credit card.
• It is imperative to put in a correct billing address at the time of purchase or the sale will not be completed.

Shipping:

• If you are interested in learning about which hotel supplies are available for shipping using your own UPS or FEDEX account number please email us. There may be special freight rates or discounts available if your total is over 20 cases of supplies. Please email us first.
• We endeavor to upload lead times and up-to-date out of stock notices for our hotel supplies, but if none are available, please email us if you are concerned about time constraints. If you prefer, you can use our handy product search to find products and amenities.
• We have also added a tracking request form. Please wait at least 2 business days before requesting tracking so that we have time for the warehouses to report the shipping information back to us.
• No shipping is done on the weekends or holidays

Returns:

Before ordering, please read our return policy outlining the steps and terms for returning Hotel Supplies Online products as we are a wholesale business site and not retail.