Welcome to Hotel Supplies Online!
The following are answers to our most Frequently Asked Questions. If you have any questions about our hotel supplies beyond what you see on this page or you would prefer to speak to someone on our staff please do not hesitate to contact us.
How do I place an order?
At Hotel Supplies Online we provide the ability to place a hotel supply product order right here on our website 24 hours a day, 7 days a week. We accept all major credit cards including Visa, MasterCard, Discover, and American Express. However, if you wish to place an order using a pre-paid check, please send us an email with your order details as well as your shipping address or fill out our convenient fax order form and indicate in the payment section that you would like to pay by check. We will email you an order summary. Please include that order summary along with your check and send to us via mail. We will place your order and ship once we receive your check.
Do I have to be a hotel to place an order with Hotel Supplies Online?
NO. Our name is Hotel Supplies Online but we serve more than hotels. In fact many of our clients include organizations, charity groups, schools and universities, government offices, military installations, and even individual consumers.
Do you have a print catalog?
No. We offer easy, convenient online shopping where you will find all of our products including pictures and prices. Because we make frequent updates an online catalog works most effectively. Plus, the money we save on not printing a traditional catalogue we can pass on to you by offering you lower priced hotel supply products.
How do I contact you?
Hotel Supplies Online
P.O. Box 37287
Philadelphia, PA 19148
Our office phone hours are:
Monday – Thursday
Please contact us via email, fax, or phone at any time; we are happy to help! If you are not able to reach us, please feel free to leave a message at any time and we will get back to you as soon as possible.
How do I order samples?
At Hotel Supplies Online we are happy to offer you samples of our hotel supplies. We receive a substantial number of requests for samples and we try to accommodate as many as possible. Those hotel supply samples that can be mailed to you at no charge include small items such as washcloths, soap, pillowcases, and more. Larger sample items – such as mattress pads, pillows, and more – will include a charge for the item as well as a shipping charge.
How is my order confirmed? Do you offer package tracking?
As soon as you place your order we will send you an email as your receipt of sale. Please double check that you have entered the correct email address so that we can effectively communicate with you.
We do offer tracking on packages, however be sure to wait at least two business days after placing your order before implementing tracking. Should you want to track your package, please submit our convenient tracking form.
What is your return policy?
Hotel Supplies Online is a wholesaler rather than a traditional retailer. This means that in order to offer you high quantities at low prices we deal in bulk items that are notoriously difficult to return in terms of time and money. We will work with you as best we can if you should need to return an item and you’ll find that our return policy is standard to the industry as a whole.
We offer a 30-day return policy on merchandise that is not to your satisfaction. However, the following stipulations apply:
How do I make a return?
How can I avoid having to return my item(s)?
What are your shipping policies?